From standards that others call upgrades, to more than 35 years of exceptional communication, quality customer service and a true commitment to customizing the your home to fit your needs, lifestyle and budget, Joe Ziler, President of Kevco Builders, explains "The Kevco Difference" in this personal video message.
A Message from the President
For more than 35 years, Kevco Builders has been making dreams a reality for Central Florida home and business owners. While the numerous industry awards our company has received are gratifying, I have created a company-wide culture which measures customer satisfaction as the gauge of our success. That is why the overwhelming majority of our customers come from referrals.
With over 25 years of experience as an executive in the construction industry, I think about what my mentor told me at the time that I was first getting into the business: “This is not a construction business, this is a people business.” He went on to tell me that you have to help others get what they want in order to be successful. Success will not always be measured in dollars but more so in the satisfaction of helping others. My career and our custom homes are built around this principle.
Building a custom home with Central Florida’s Most Award Winning custom homebuilder should be an extremely gratifying experience. Our commitment to communication, value, quality and integrity serve as the cornerstone of “The Kevco Difference.”
My goal and commitment to each and every customer, regardless of the size of the project, is to meet with them and thank them in person for their business.
I sincerely appreciate the opportunity to earn your business and invite you to “Discover The Kevco Difference.”
Exceeding expectations for our clients, employees and suppliers in providing creative designs, quality workmanship, and superior service.
We want you, our client, to know that we care as much about your home or project as you do
We are committed to using every resource at our disposal to complete each project on time, on budget, and to your satisfaction
We will continue to build a company with integrity and reliability as the benchmark for all of our relationships that our clients, employees and suppliers can rely on
What to Expect
We use a four-step process to take your project from start to finish. Our attention to customer service is the cornerstone of our existence and it holds the entire process together.
The conceptualization process helps you turn your ideas and dreams into a working model. Utilizing our unique digital design process, we work together to identify the innovative solutions that will best meet your needs and your budget. Often, during this brainstorming process, suggestions are made that will enhance the floor plan and use of your home.
In this phase, we collaborate with the customer and our subcontractors to form a working schedule. We will set the proper expectations at this point so you’ll know how long a project will take and, in most cases, we guarantee a completion date in writing.
Construction begins during this phase and you will begin to see your home transformed into the dream that was created during the conceptualization phase. Our team works closely together with our trade partners to turn your new house into a home.
From start to finish – and even after we’re finished – customer service is paramount. Our call-backs are minimal and, in most cases, result in future projects. Perhaps the greatest proof of our commitment to customer service comes from the 65% of client projects that are direct referrals from past customers. Time and time again we’re told the reason is because of “The Kevco Difference.”
While both Inc. Magazine and The Orlando Business Journal have recognized Kevco Builders for its extraordinary growth as a business, Kevco president Joe Ziler knows his company’s success, awards and recognition are entirely driven by customer satisfaction and referrals.
“We never take for granted how we got here,” says Ziler. “Builders come and go. Homes are completed and turned over to the owners, but the experience of building your custom home will linger for years, if not decades, to come. When someone asks one of our homeowners about their Kevco experience, their answer will define our next client’s expectations and perpetuate our reputation for honesty and quality. It is what we strive for every day, on every project.”
The Kevco commitment to excellence is why our customers refer us to friends and family, over and over again.